Frequently Asked Questions
Yes, our team work 24/7 and 365 days. We work not only in the day but also at night so that our team can provide your work on due time. For this, you can also reach us on the US holidays.
Well, it depends on image quality, quantity and level of complexity. When we send our price quotes, we will inform you the required time frame for finishing your task. We are committed to complete our work on time. we have available options from 4 hours to 72 hours to suit your need.
100% yes. All our personnel are working under a strict non-disclosure agreement. Our operational technology setup is protected by state-of-the-art firewall for inbound and outbound security and the latest antivirus protection in every computer. Further, flash cards are disabled on all operators computers.
We know that transferring files (especially large) on the Internet is a challenging and time consuming task. We are doing our best to make that process simple and efficient via:
1. Web uploader: you get immediate access to this at the final stage when placing an order
2. Web file manager: this is an alternative to the one above and it works in a very similar way
3. Dropbox: Once you are opted-in for dropbox, you just put your files into the designated dropbox folder and we will get them automatically. When we are done editing your images, they will be available in through dropbox almost immediately. Contact us to opt-in for this service.
4. FTP: If you prefer to use FTP, no problem. You can enable your own secure FTP account at the click of a button, just go to your account setting page.
More about send and receive methods : Click Here
You can send us all major file formats such as JPG, PNG, GIFF, TIFF, PSD or PDF. However, we prefer to work with JPG images as they are quicker to process.
Depending on which file format you want, we can send you JPG, PNG, PSD, TIFF or PDF. You will be able to choose your file format when placing an order.
Thanks to Graphics Center highly skilled DTP professionals, our customers rarely find any problem with their images. If this happens, don't worry, just write us an email and we will review it straightaway and do our best to correct it in record time. Of course, this will not incur in any extra costs for you.
We use state-of-the-art technology and spend much time optimizing our methods. Furthermore, our production facilities are based in a low labor cost region, where we can attract extremely high skilled DTP professionals.
The accuracy and time efficiency of technology, methods and highly skilled staff allows us to offer the competitive prices.